Full disclosure: this week’s missive is more for the consumer than for the realtor. I can promise, though, that for all the realtors who read this, you’ll most likely find yourself saying or thinking something along the lines of “preach on, brother”, “testify”, “amen”, or “you got that right”. W ith that in mind, I implore you ALL to read on. Recently, I received my monthly wireless phone bill, and it was $20 higher than it should have been. I had made some changes on my plan a little before that, but my monthly bill’s amount was supposed to stay virtually the same – in fact, my first bill after the changes was a little bit less than my usual amount. Bonus! Befuddled, I called the company and asked the operator to help me understand why my bill was $20 higher and then find a way to get it back down to the price I had been promised when I had made the changes to my plan. Long story short: the operator with whom I had originally made the changes had promised me on