All I wanted was something to drink, nothing more. It was a warm summer afternoon, and I’d been walking what seemed like a million miles – that might be a slight bit of hyperbole – to visit the sights of a well-known city here in this great country of ours. As my thirst was getting the better of me, I happened upon a nationally known fast-food restaurant that was literally across the street from a huge tourist attraction – not only was the location a prime one, there were no other fast-food restaurants nearby so competition was next to nothing. When I stopped in, it was close to lunch time, so the restaurant was understandably busy with a mix of locals and tourists – the line was one of the longest I’d ever seen for this particular “brand”. As I was waiting to place my order, I noticed that there were four or five registers mounted at the counter, but the manager only had two of the registers running. That seemed odd. The person in front of me in line had jus